Returns and exchanges will ONLY be accepted under the following condition:

• If we have delivered a WRONG PRODUCT or a DAMAGED PRODUCT at the time you received your order.

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Mandatory Conditions:

• The issue must be reported within 3 Days of delivery.

• Unboxing video is compulsory (video must start before opening the parcel).

• Product must be unused, with original tags & packaging.

• Without an unboxing video or late reporting, no return/exchange will be accepted.

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NO RETURNS / NO EXCHANGES in the following cases:

• If the customer chooses the wrong color, size, or pattern.

• If the customer damages the product after delivery.

• Any return request made after 3 Days.

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CHARGES APPLICABLE

Replacement Charges:

🔹 ₹79 per piece
(Applicable only for approved replacement cases).

Return Charges:

🔹 ₹99 per piece
(Applicable only for approved return cases).

Refund Handling & Processing Fee:

🔹 For refunds back to the original payment method,
a 5% handling & processing fee will be deducted
from the total purchase amount.

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IMPORTANT EXCEPTION

🚫 If the mistake is from DUNGRANI'S side (wrong product / damaged product / dispatch error), the customer will NOT pay any return, replacement, or handling charges.
All expenses will be covered by DUNGRANI.

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HOW TO REPORT A WRONG/DAMAGED PRODUCT

The customer must report the issue within 3 Days of delivery with the following:

• Order Number.

• Unboxing Video.

• Photos showing the issue.

📧 Email: info@dungrani.com
📱 WhatsApp: +91 97277 10009

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